Welcome to Milkyway Toys’ Shipping Policy. We’re dedicated to providing a seamless and transparent shopping experience. Please take a moment to read through our shipping guidelines before making a purchase.
Order Processing and Shipping Timeframe
We strive to ensure your orders are processed and shipped promptly. Our typical order processing time is between 5 to 14 days from the date of purchase. Please note that this timeframe includes crafting and preparing your unique handmade items for shipping.
Once your order is ready for dispatch, the delivery time may vary based on your location and shipping method chosen during checkout. On average, shipping can take between 1 to 31 days.
For your convenience and peace of mind, tracking information will be sent via email once the item has been shipped. Tracking details are managed by the respective shipping companies, enabling you to monitor the progress of your package in transit.
The cost of shipping is fully covered by the buyer. Shipping costs will be calculated and displayed during the checkout process. This ensures transparency and allows you to make an informed decision about your purchase.
For orders shipped using a tracked shipping method, we offer a comprehensive shipping warranty. This means that if your tracked shipment is lost or does not reach you within the expected timeframe, we will take full responsibility for investigating the issue and ensuring your item reaches you. In such cases, please contact us through our Contact Page or message us on Instagram at @milkyway.toys.
Items Shipped Without Tracking
For orders shipped without tracking, the situation becomes more complex in the event of a lost item. We will need some time to gather information about the item’s location and what may have happened to it during transit. If your item was shipped without tracking and does not arrive within the expected timeframe, please contact us through our Contact Page. While we cannot offer the same immediate action as with tracked shipping, we will do our utmost to assist you in locating your item.
In the unlikely event that your item arrives damaged, Milkyway Toys is here to assist you. Our team takes utmost care in packaging to ensure safe delivery, but accidents can happen during transit. If your item arrives broken or damaged, please contact us within 10 days of receiving the item. We will promptly arrange to ship a new unit to you at no additional cost.
Delays and Communication
Unforeseen circumstances or delays can occasionally affect shipping times. If we anticipate a significant delay in processing or shipping your order, we will notify you promptly via email. We believe in transparent communication and will keep you informed throughout the process.
Refund and Returns Policy
For information on refunds, returns, and the steps to follow in case of damage or issues with your order, please refer to our Refund and Returns Policy.
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us through our Contact Page or message us on Instagram at @milkyway.toys. Your satisfaction is our priority, and we’re here to make your Milkyway Toys experience as delightful as the creations we offer.
Last Updated: 12.08.2023