Terms & Conditions

Welcome to Milkyway Toys (“we,” “our,” or “us”). These Terms and Conditions outline the rules and regulations for the use of our website. By accessing or using our website, you agree to these terms. If you disagree with any part of these terms, please refrain from using our website.

Order Processing and Shipping

1. We strive to process and ship orders within 5 to 14 days from the date of purchase. Please note that this processing time includes crafting and preparing unique handmade items for shipping.

2. Once your order is dispatched, tracking information will be provided if applicable. For items shipped with tracking, we offer a shipping warranty, as detailed in section 6.

Refund and Returns

1. Refund requests are accepted only before an item has been shipped. After shipping, refunds will not be processed.

2. Returns of items are not accepted unless they arrive damaged (as specified in section 5a).

3. Refunds for canceled orders or items not shipped will be issued within [number] days of the request.

Damaged Items and Lost Shipments

1. If your item arrives damaged, please contact us within 10 days of receiving it. We will promptly arrange to ship a replacement at no additional cost.

2. For items lost in transit (at least 31 days), we will assist you in tracking the shipment and, if necessary, arranging a reshipment.

Shipping Warranty

1. For shipments with tracking, we provide a shipping warranty. If your tracked shipment is lost or delayed beyond [number] days, we will initiate an investigation and take appropriate action.

2. Items shipped without tracking require a more extended investigation process in case of loss or delay.

Delays and Communication

1. Unexpected delays may arise due to external factors. We are committed to promptly communicating significant delays.

User Conduct

1. Users are responsible for their conduct on our website and must not engage in unauthorized or prohibited activities.

Intellectual Property

1. All content and materials on our website are protected by intellectual property rights. Users are not allowed to use, reproduce, or distribute our content without authorization.

Taxes and Tariffs

1. All tariffs and taxes associated with the purchase are covered by the buyer. It is the buyer’s responsibility to ensure compliance with relevant tax and tariff regulations.

Revocation of Entry

1. Milkyway Toys reserves the right to revoke access to the website for any user for any reason.

Item Management

1. Milkyway Toys can change or delete any item from the store for any reason at any time.

**User Restrictions and Order Cancellation**

1. Milkyway Toys may choose to prohibit a specific user from buying an item for any reason. The store also has the right to cancel any order for any reason with a full refund.

Likes, Comments, and User Reviews

1. Milkyway Toys allows users to like, comment, and leave reviews. However, the store has the authority to review and determine the appropriateness of comments and reviews. Content that goes against the law or may harm other users may be removed or not displayed.

Personal Information and Shipping

1. For personal information, please refer to our [Privacy Policy page](https://milkyway-toys.com/privacy-policy/) for detailed information. Your shipping details and policies are outlined in our [Shipping Policy](https://milkyway-toys.com/shipping-policy/).

Disclaimer of Warranties; Limitation of Liability

1. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Entire Agreement

1. The Terms of Service and any policies posted by us constitute the entire agreement and understanding between you and Milkyway Toys, superseding any prior agreements.

Changes to Terms of Service

1. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service. Your continued use of our website or the Service constitutes acceptance of those changes.

1. These Terms and Conditions are effective as of 12.08.2023